Notice Before Purchasing

1. Please carefully review the link description to confirm it meets your requirements and avoid unnecessary returns or refunds.

2. If you have any questions or concerns about the product description, contact our customer service for confirmation before completing your payment.

3. Ensure your shipping address includes your house number, as it is required for successful delivery. Omitting the house number may lead to delivery delays or failures.

Feature

1. Smart storage
The upholstered bed offers practical underbed storage space, ideal for bed linen, clothes or accessories – keeps your bedroom always clean and organized.

2. Safety-oriented design
With comprehensive protection: The curved design on the bed frame and padded headboard prevents collisions, combined with an elegant look for comfort & safety.

3. Adjustable convenience
The PU-bonded headboard with high-density foam guarantees soft support for the neck and head, ideal for relaxing when reclining.

4. Robust stability
Metal bed frame with innovative Velcro slat design: Simplifies installation, reduces noise and promotes air circulation under the bed – durable & reliable.

5. Efficient assembly
With clear instructions (possibly not in German) and numbered parts: follow the steps, and the assembly is done in the shortest possible time.

Specification:
- Material: PU, Metal
- Suitable mattress size: 140 x 200 cm / 160 x 200 cm
- Size: 205 x 147.5 x 103 cm / 205 x 167.5 x 103 cm
- Number of packages: 2 / 3
- Scope of delivery: 1 x Lifting bed

Creahappy Furniture After-Sales Service Policy

1. Logistics & Delivery Policies 🚚
a. Island Addresses: We regret that we do not support delivery to island addresses.

b. Multiple Packages: If your order includes multiple packages, we will provide separate tracking numbers for each. Packages may be shipped via different carriers and arrive at different times.

c. Package Signed but Not Received: If logistics info shows "delivered" but you haven't received the package, contact the carrier directly and request proof of non-delivery (e.g., photo of the delivery location or signature confirmation).

d. Delivery Failure: Common causes include undeliverable addresses (missing house numbers, incomplete details) or unreachable recipients. Ensure your address includes a clear house number/apt. unit to avoid delays.

e. Reshipment for Returned Packages: If a package is returned due to delivery failure, we can resend it after confirming the package has been returned to our warehouse. Contact us to arrange this.

2. Delivery Time ⏰
a. Processing Time: Orders ship within 2 days of payment (excluding holidays/peak seasons)(working days).

b. Estimated Delivery:
Germany: within 1 week.
Other Countries: within 14+ days (varies by carrier/customs).

Note: Delivery times and carrier options may vary by region.

3. Missing, Damaged, or Defective Items 🛠

a. Refund & Replacement Policy: Do not open a dispute first. If a full or partial refund has been issued for missing / damaged / defective items, replacement parts will no longer be provided.

Note: We only offer one free replacement of parts service. Please confirm the parts and quantities that need to be replaced/resent before making a request.

b. Immediate Check: Check all parts upon delivery. Report lost/damaged item numbers within 48 hours for free replacement.

c. Minor Defects: We do not accept full refunds for minor defects, don't affect functionality, that discovered after assembly (e.g., small scratches, non-critical flaws). However, we could offer a partial refund.

d. Severe defects: such as defects in critical components, missing critical components, etc. Provided that they are not caused by human error, we can provide free replacement.

4. Bed Frame & Mattress Policy
Does not include mattresses unless explicitly stated in the product description.

5. Platform-Specific Issues 💻
For problems with AliExpress software/website (e.g., adding to cart, payment failures, order status), contact AliExpress Buyer Customer Service directly. We cannot assist with platform-specific operations.

How to Contact Us
For all other issues (such as reshipment, replacement, refund), please do not open the dispute immediately, but instead send us the order number and detailed information about the issue. We will respond within 24 to 48 hours (working days).

Thank you for choosing us—we're here to ensure your satisfaction!

Note: This policy applies to orders shipped from Creahappy Furniture Store.