Notice Before Purchasing

1. Please carefully review the link description to confirm it meets your requirements and avoid unnecessary returns or refunds.

2. If you have any questions or concerns about the product description, contact our customer service for confirmation before completing your payment.

3. Ensure that your address includes your floor and house number information, as this is necessary for successful delivery. Omitting floor and house numbers may result in delivery delays or failures.

Feature:

【Stylish and stable bed frame】Our modern bunk bed made of pine wood combines comfort and style and is therefore a perfect addition to any children's room or guest room. The structure is stable and stable, suitable for adults, teenagers, children.

【Comfortable Stairs】Our bunk bed comes with a secure staircase for easy access to the upper bunk bed, which provides optimal stability for your child. Encourage your child to develop independence, as he can get in and out of bed on his own.

【Space-saving】 The area under this loft bed can be turned into a play area or a reading corner, and the open storage shelf keeps items and books organized and not scattered on the floor. This loft bed is an ideal solution for small rooms.

【Safety Guardrail Design】Our bunk bed is made of sturdy pine material to ensure first-class safety and durability. The upper floor is equipped with a safety railing to ensure that your child does not roll off the bed when sleeping at night, and you will never have to worry about your child sleeping alone again.

【Easy to assemble】 The funny cabin-shaped pine bed can stimulate your child's interest and imagination and make bedtime a fun adventure. An easy-to-understand installation manual and necessary tools are included in the package. NOTE: all 3 packages may not arrive at the same time. Delivered without a mattress.

After-Sales Service Policy

Your Trusted Furniture Partner

1. Logistics & Delivery Policies 🚚
a. Island Addresses: We regret that we do not support delivery to island addresses.

b. Multiple Packages: If your order includes multiple packages, we will provide separate tracking numbers for each. Packages may be shipped via different carriers and arrive at different times.

c. Package Signed but Not Received: If logistics info shows "delivered" but you haven't received the package, contact the carrier directly and request proof of non-delivery (e.g., photo of the delivery location or signature confirmation).

d. Delivery Failure: Common causes include undeliverable addresses (missing house numbers, incomplete details) or unreachable recipients. Ensure your address includes a clear house number/apt. unit to avoid delays.

e. Reshipment for Returned Packages: If a package is returned due to delivery failure, we can resend it after confirming the package has been returned to our warehouse. Contact us to arrange this.

2. Delivery Time ⏰
a. Processing Time: Orders ship within 2 days of payment (excluding holidays/peak seasons)(working days).

b. Estimated Delivery:
Germany: within 7 working days (varies by carrier/customs).
Other Countries: within 14 working days (varies by carrier/customs).

Note: Delivery times and carrier options may vary by region.

3. Wrong, Missing, Damaged, or Defective Items 🛠

a. Refund & Replacement Policy: Do not open a dispute first. If a full or partial refund has been issued for wrong/missing / damaged / defective items, replacement parts will no longer be provided.

b. Immediate Check: Check goods and all parts upon delivery. Report goods situation and the lost/damaged parts numbers within 48 hours for free replacement.

Note: We only offer one free replacement of parts service. Please confirm the parts and quantities that need to be replaced/resent before making a request.

c. Minor Defects: We do not accept full refunds for minor defects, don't affect functionality, that discovered after assembly (e.g., small scratches, non-critical flaws). However, we could offer a partial refund.

d. Severe defects: such as defects in critical components, missing critical components, etc. Provided that they are not caused by human error, we can provide free replacement.

e. Sending the wrong goods,
The buyer needs to provide the following pictures so that I can verify with the warehouse and process them for you. The buyer needs to return the product in order to receive a refund.
1. Picture of the actual delivery label received by the buyer (clear and identifiable tracking number)
2. The buyer actually received a picture of the outer box of the goods (clear and recognizable barcode of the goods that can be scanned)
3. The actual picture of the goods received by the buyer (clear and recognizable barcode of the goods that can be scanned)

4. Bed Frame & Mattress Policy
None mattresses. Does not include mattresses unless explicitly stated in the product description.

5. Platform-Issues 💻
For problems with AliExpress software/website (e.g., adding to cart, payment failures, order status, payment amount, refund time), contact AliExpress Buyer Customer Service directly. We cannot assist these issues.

How to Contact Us
For all other issues (such as reshipment, replacement, refund), please do not open the dispute immediately, but instead send us the order number and detailed information about the issue. We will respond within 24 to 48 hours (working days).

Thank you for choosing us—we're here to ensure your satisfaction!